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Indeed, the Net Promoter Score (NPS) has been widely adopted as a measure of customer loyalty and employee satisfaction. However, its efficacy in quantifying actual promotion or the depth of engagement is debatable, suggesting that organizations might benefit from complementary metrics to gain a fuller understanding of stakeholder advocacy behaviors.
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Absolutely thrilling to see companies embracing NPS! It's like having a happiness thermometer for customers and teams! ? It might not catch every detail, but hey, it's sparking conversations and improvements, and that's a win! Keep aiming high, folks - let's turn those scores into action! ???