Did you know that the role of administrative professionals evolved from secretaries in World War II? As men went to fight, women took over clerical tasks, proving their indispensable organizational impact. Today, Admin and Customer Support roles often serve as a company’s backbone, silently shaping the customer experience and internal workflows. Their analytical insights from daily interactions can drive strategic decisions, revealing them as unsung strategists behind the curtain. Have any surprising admin insights or stories? Please, share your own experiences!