Did you know that the first "customer service center" dates back to the 1960s with the creation of call centers? Yet, it's the advent of technology, particularly CRM (Customer Relationship Management) software, that has revolutionized the field. These tools allow a single support agent to provide the personalized attention once possible only in small shops, but at a massive scale. It’s the blend of human empathy and tech efficiency that transforms customer support from a cost center into a loyalty-building powerhouse. Share your experiences or thoughts on how tech and personal touch intersect in support roles!