Administrative and customer support roles are often seen as the gears that keep a company's machine running smoothly. What's less known is that these professionals frequently act as early detectors of systemic issues, thanks to their frontline interaction with clients and daily operations. They can preemptively address inefficiencies before they escalate into larger problems. This hidden analytical aspect offers immense value to any organization. How has a keen observation from support staff made a difference in your workplace? Share your story!