What are the key factors in bridging the empathy gap in customer service when teams are dispersed across remote and in-office environments?

ANSWER: To bridge the empathy gap in customer service with dispersed teams, ensure frequent communication and collaboration. Use video calls to foster face-to-face interactions and team building. Provide empathy training, emphasizing active listening and emotional intelligence. Implement consistent standards and values across remote and in-office environments. Leverage technology for seamless customer experience. Encourage feedback loops with customers to understand their needs and promote a culture of understanding and responsiveness across all team touchpoints, regardless of their location.