How can admin and customer support evolve to anticipate customer needs proactively in an increasingly digital and hybrid work landscape?

ANSWER: Admin and customer support can evolve through predictive analytics to forecast customer inquiries, automated support systems for immediate assistance, self-service options powered by AI, and personalized engagement based on customer behavior. Training staff to work seamlessly with digital tools and keeping up with tech trends also enables proactive service. Continuous feedback loops and integrating support channels ensure a holistic view of customer needs, allowing for early intervention and tailored experiences in the digital and hybrid work era.