Admin and Customer Support are the unsung heroes of the business world. An intriguing tidbit is that they often act as the company's "thermometer," gauging client satisfaction and employee morale, which can significantly influence a business's strategies and policies. A well-trained support agent can turn a customer's frustration into loyalty by not just solving an issue but making them feel truly heard. Share your insights or a memorable interaction with an admin or support professional that changed your perspective!