Admin and customer support roles often act as the "detectives" within a company. They are typically the first to spot emerging patterns in client behavior, product issues, or workflow inefficiencies due to their frontline interaction with data and customers. By synthesizing this intel, these professionals can preemptively guide business strategy adjustments. Their insights are akin to the pulse of the market, making their input invaluable for organizational agility. Your turn to share: have you observed an unsung aspect of support roles that underscores their strategic importance?