Admin and customer support roles are often the unsung heroes of data analytics. While not always recognized for it, these positions accumulate a vast repository of customer interactions, which can inform business strategy. They act as the frontline sensors for the company, often being the first to detect shifts in customer behavior or market trends. This data, when leveraged, can be a game-changer for companies. Share your unique insights—have you identified a pattern or trend in your customer support experiences?