How might admin and customer support roles shift as AI and automation become more prevalent in the hybrid work landscape?

ANSWER: As AI and automation integrate into the hybrid work landscape, admin and customer support roles will evolve towards managing and overseeing automated systems while providing higher-level assistance for complex issues. They’ll focus on interpersonal tasks that require empathy and problem-solving skills, such as handling sensitive customer situations or strategizing for improved customer experiences, that AI can't fully replicate. Continuous learning to adapt to new technologies will be essential for these roles to thrive alongside AI counterparts.