How can admin support harness technology to overcome the unique challenges of providing empathetic customer service in a hybrid environment?

ANSWER: Admin support can harness technology by using CRM tools to track customer interactions and understand their history, employing AI chatbots for quick responses to common queries, and utilizing video conferencing for personal touch in remote interactions. These technologies streamline processes, allowing admin support to focus on empathetic, personalized communication, ensuring customers feel heard and valued, even in a hybrid work setting. Training staff on digital empathy can also enhance service quality.