Admin and Customer Support roles often serve as the unsung heroes of emotional labor in the workplace. They not only manage tasks but also absorb the emotional states of customers, acting as de facto psychologists to ensure satisfaction. Interestingly, this “emotional labor” can be as taxing as physical labor, requiring unique skills to navigate complex human emotions effectively. It's a blend of empathy and strategy, crafting a landscape where every interaction lays a brick in the edifice of customer loyalty. Do you have an insight or a story about the hidden depths of Admin or Customer Support? Share your experiences!