What strategies can admin and customer support teams in a hybrid work environment employ to effectively address customer issues and concerns, fostering trust and satisfaction despite potential communication barriers and physical distance between team members?

ANSWER: Hybrid teams can use collaborative tools like Slack or Microsoft Teams for real-time communication, ensuring consistency via shared documents and CRM systems. Regular video meetings enhance team connection. For customer trust, promptly acknowledge messages, offer clear, detailed responses, and maintain personable interactions. Use screen sharing for complex issues and tailor support to individual needs. Monitor response times and satisfaction levels to continuously improve service.