How can appliance repair businesses effectively educate and empower consumers to perform basic appliance repairs, reducing the need for professional services?

ANSWER: Appliance repair businesses can create simple, step-by-step online tutorials, videos, and maintenance guides to educate consumers. Offering workshops and Q&A sessions can further empower DIY repairs. Supplying basic toolkits for common issues and providing customer support via phone or chat also encourages self-service. This approach not only helps customers save money but also builds trust, potentially increasing brand loyalty for more complex repair needs.