Privacy Policy


Privacy Policy

Interkanect values your privacy. This privacy policy explains what personal data we collect from you and how we use it. This privacy policy applies if you visit or use Interkanect’s websites or mobile applications (collectively, the “InterKanect Platform”). This privacy policy also applies if you visit Interkanect’s social media or other web pages located on third-party websites.

What does Interkanect do? 

Interkanect provides a platform that allows users to locate and connect with a live Subject Matter Expert (SME) to ask questions or request advice and/or services directly from such Subject Matter Expert. Interkanect, via the Video Chat & Whiteboard Service, enables a user to communicate directly with the Subject Matter Expert and pay for the services purchased by the user from such Subject Matter Expert. 

What information do we collect from you?

By visiting and/or communicating on the InterKanect Platform, we may collect certain information from you, including but not limited to: Information you provide to us, such as: Personal information, such as your name and contact information. Information you provide on InterKanect platform. For Subject Matter Experts, applicable tax forms. Automatic information, such as: Web browser and usage information, including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system and type of device used.

How does Interkanect collect information from you?

We collect information when you sign up to use the InterKanect Platform through Interkanect’s registration process.

If you register for the InterKanect Platform via a third-party social media platform, we may receive information from that third-party platform about you.

If you sign up as a Subject Matter Expert, although Interkanect is not responsible for vetting Subject Matter Experts, we may use a third party to confirm your credentials, including relevant licenses and certifications.

Please note that if we receive your information from third parties as mentioned above, the data you provide to such third parties is also subject to the third party’s privacy policy.

In addition, we may collect information through the following methods if you use the InterKanect Platform or visit Interkanect’s social media pages or other pages located on third-party websites: Your communications with InterKanectYour requests for information, news and other content, A technical support request you submit, or your participation in a Interkanect promotion. We may also collect information from our direct interactions with you, publicly available data or data provided by third-party sources, such as marketing opt-in lists.

How does Interkanect use the information it collects about me?

We use the information we collect to provide and improve our services, to deliver information requested by you (for example in response to technical support requests), to deliver marketing or other materials to you (including through phone calls if you provide your telephone number), or for promotions you may enter into. We process your information if you have given your consent; if it is necessary to perform a contract with you or to take steps at your request prior to entering into a contract; if it is necessary to comply with legal obligations; or if it is necessary for us or a third party to pursue a legitimate interest. Interkanect may retain your information for a period of time consistent with the original purpose of collection. For example, Interkanect may retain your information during the time in which you have an account to use the Services. We may also retain your information during the period of time needed for Interkanect to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

Does Interkanect use cookies?

We may use cookies and other identification technologies for record keeping purposes and to enhance your experience on the InterKanect Platform.


Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website.

The InterKanect Platform may use the following types of cookies:

Strictly Necessary Cookies - these cookies are essential to enable you to browse the InterKanect Platform and use the available features.

Performance Cookies - these cookies collect information about how you use the InterKanect Platform. For instance, these cookies track which pages you visit most. This data may be used to help optimize the InterKanect Platform and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous.

Functionality Cookies - these cookies allow the Interkanect Platform to reuser choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you.

Other identification technologies that may be used by the InterKanect Platform:

Pixel tags (also called beacons or pixels) - these are small blocks of code installed on (or called by) a webpage or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information.

Software Development Kits (also called SDKs) - function like pixels and cookies, but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information.

Third-party technologies:

Interkanect may use third-party service providers or work with affiliate or referral partners who are authorized to place cookies, pixel tags or similar technologies on the Interkanect Platform with our permission. These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve the InterKanect Platform. Third-party cookies and technologies are covered by the third party’s privacy policy.

Your choice:

Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by Interkanect will not be available or will not work as effectively for you.

For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit and

Do Not Track

Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While Interkanect attempts to honor the DNT instructions received from a user’s browser, Interkanect cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. Interkanect will continue to monitor developments around DNT browser technology.

Sharing of information collected

Interkanect does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. Interkanect does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of Interkanect, other than as provided in this privacy policy or with your permission.

For legal reasons

We may share your information if we reasonably believe that it: (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Serive at or any other agreement in place between you and Interkanect; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.To deliver and improve the InterKanect Platform

We may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve the InterKanect Platform.

Service providers

We may share your information when reasonably necessary with third-party service providers used to deliver and make the InterKanect Platform and certain features and functionality available, including but not limited to payment processors, customer contact centers, and a third party to review Interkanect profiles.

Business partners

If you accessed the InterKanect Platform an affiliate or referral partner, we may share your information with such partner to optimize your experience and improve our services.


We may share your information with subsidiaries, parent companies, or other affiliates of the InterKanect corporate group in order to deliver and improve the Interkanect Platform.

Other third parties

The Cookies section above addresses the information Interkanect or third parties collect through cookies, pixel tags, SDKs, and similar third-party technologies and how you can control cookies through your web browsers. Interkanect may also disclose your personal information to any third party with your prior consent.

Various browsers currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While Interkanect attempts to honor the DNT instructions received from a user’s browser, Interkanect cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. Interkanect will continue to monitor developments around DNT browser technology.

Third-party integrations

From time to time, we may partner with other companies to allow Interkanect and its customers to offer integrations with the InterKanect Platform. If you use one of these integrations, Interkanect may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine third-party partner data about you with information about you that we collect. We do not control how a third-party partner may use your data.   Use of your information by the third-party partner there is governed by its privacy policies. If you do not wish for your information to be shared in this way, you may opt not to use such integrations.

How can I review, correct, delete, transfer, or receive a copy of my information or withdraw my consent to process my information?

If you elect to engage in any communication session on the InterKanect Platform, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or Subject Matter Experts to fully provide all requested services to you. Nevertheless, if you do not wish to provide certain information, then you should not do so.

If you have signed up to receive Interkanect’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive. You may also contact us at to opt out or to request changes to your personal information.

You may request to review, correct, delete, transfer, or receive a copy of any of the personal information you’ve provided to us through the InterKanect Platform or withdraw your consent to InterKanect processing your personal data by contacting us at, and we will respond within 30 days. You may generally update your account settings, user profile, and billing information by logging in to your account.

If you believe that we have not been able to assist you with your inquiry, and you are located in the European Economic Area, you have the right to file a complaint with the relevant supervisory authority.

How does Interkanect keep my information secure?

We use security measures designed to protect against the loss, misuse and alteration of the information under our control, although data transmissions over the internet cannot be guaranteed to be absolutely secure. Your personally identifiable information is encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. 

Additional mobile considerations

In addition to the other terms in this policy, if you use our mobile applications or access our mobile-optimized websites, we may receive information about your mobile device, including a unique identifier for your device.

If you receive SMS messages from Interkanect, you may opt out by following the opt-out instructions that we provide or by contacting us at

Interkanect message boards

Information that Subject Matter Experts share on their page/wall become publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion. Because this information is publicly available, Interkanect’s privacy obligations outlined in this privacy policy do not apply to your use of any such message boards.


The InterKanect Platform is not directed to individuals under 18. If you are under the age of 18, you may not use or register for the InterKanect Platform or provide any personal information to us. Interkanect does not knowingly collect personal information from individuals under the age of 18. If you are a parent of an individual under 18 and believe your child has provided personal information to Interkanect, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at, where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. Interkanect reserves the right to immediately terminate any user account and delete his or her information if it believes the user is under the age of 18.


We recommend that you review this privacy policy periodically, as we may update it from time to time. Your use of the InterKanect Platform, as applicable, constitutes your consent to the new privacy policy to the fullest extent permitted by law.

We are not responsible for and do not control the privacy practices of any of our customers or any other third party. We encourage you to review the privacy practices of each third party.

We welcome your feedback on our privacy policy. Please send any comments or questions to


Updated on June 10, 2021