Q. What is interKanect?

interKanect is an online collaboration platform from KBW Services that allows people to get live, real-time, on-demand help through live video on their computers or mobile devices from subject-matter-experts. People offering help through interKanect are called '"Helpers,"' and can be companies or individuals.

Helpers create and maintain their own personal interKanect page that explains what they offer, their qualifications, prices, and schedules. Helpers can also personalize their interKanect page URL and share with fans, followers, clients, customers and even friends and family. Additional features included with each Helper's interKanect page includes a store where they can sell both physical and digital merchandise, Appointment Scheduling, A blog, Polls, Events, Whiteboard, File sharing, Screen sharing and much more.

All payments are done via PayPal. Prices are set by the Helpers themselves based on 15, 30 and 60 minute intervals. Sessions are extendable as well.  At the end of each session, users are asked to rate the Helper. They can also post reviews. interKanect offers a money-back guarantee. If a user was not satisfied with a session, the user can apply for a refund within 24 hours from the end of their session by contacting support@interkanect.com. interKanect has a cancellation policy that states that some Helpers may have a cancellation fee.[2] In those cases customers were required to call in 24 hours prior to the session to avoid the fee, which was either 50% of the fixed session price or two times the requested session rate.

Q. How do I Become A Helper?

First step, create your interKanect account by clicking here.

Second step, create and maintain your own personal interKanect page that explains what you offer, your qualifications, prices, and schedule. Use your interKanect page to promote yourself. Personalize your interKanect page URL and share this link with your fans, followers, clients, customers and even your friends and family. 

Third step, Add yourself to one or more of the help categories so that anyone searching for help on that subject will see you listed as one of the helpers they can interKanect with.

Q. How do I Get Listed Under A Help Category?

First, login to interKanect. Then, browse the list of help categories and click on any one of the categories that you want to be listed as a helper for. Next, click on the green "Become A Helper" button located in the lower-right corner of the category banner.  That's it. Now when anyone looking for help on that subject clicks on the category, they will see you as one of the helpers that they can interKanect with.

Q. If I'm Only Offering Free Advice, Do I have to Pay Anything?

No, absolutely not! All services on the interKanect platform are free for Helpers with unlimited use. Only when Helpers make money, is the 20% service fee is applied to the payment. Keep in mind this 20% service fee covers the online payment processing, credit card fees, cost of offering the money-back guarantee, advertising and promotion and cost of running the interKanect platform. 

Q. What is interKanect's pricing structure?

KBW services charges helpers a flat 20 percent transaction fee on all paid interKanect sessions, tips/donations received via the session and any merchandise (both digital & physical goods) sold through the interKanect Marketplace, which covers the credit card fees, the cost of offering the money-back guarantee, advertising and promotion, and the cost of running the interKanect platform. The cost of the transaction fee is included in the amount paid by the customer. You have the option to host either free or paid interKanect sessions. For any PAID interKanect sessions you host, you receive 80% of the transaction amount. This includes both interKanect sessions all tips/donations you receive during the session. interKanect does not charge for any FREE sessions you host.

Q. Do I need a PayPal account?

Yes. All payments are made as a disbursement to your Paypal account and require that you to have a PayPal account in order for you to get paid. 

Q. Is my personal information safe?

Your privacy is of utmost importance to us. You can read our Privacy Policy here, as it is part of our Terms of Service, for further information.

Q. What kind of information will interKanect never ask me to provide? 

First and foremost, never give out your password. Occasionally, we may ask for a few things from you, but we will never ask for:
- Your password or sign-in credentials.
- For you to email us your password.
- For you to log into a site outside of the interkanect.com domain, or to download and install an application. 
If you receive any such request or message, please never download or run such applications or email attachments - they are definitely not coming from us!

Q. How secure is interKanect's Video Chat & Whiteboard Service?

VERY SECURE! InterKanect uses one of the most secure VoIP protocols available and was designed with security in mind. All media sent between users have end-to-encryption. InterKanect does not record or save any user media data such as  voice, video, whiteboard data or text messages. In addition, interKanect does NOT allow either party to use any type of voice, video or screen recording device when using interKanect's platform.

Q. How does an interKanect call Work?

After answering an incoming interKanect call, you and your caller have 5 minutes to negotiate the call terms such as price and length of the call. Once the call terms are agreed upon, you will enter them in the pop-up window and then click OK. A new pop-up window will appear on the caller's screen displaying the negotiated call terms and requesting approval for payment. The caller will then click the Pay button and be taken to PayPal to make payment. At this point the interKanect call is suspended. Once the payment is processed, you will automatically be re-connected. 

Q. How do I know when I have an incoming interKanect call?

First, you must be logged into your interKanect page. When one of your clients, customers, fans or followers try's to interKanect with you, your device will start chirping and you will see this pop-up window like the one shown in the picture below will appear on your screen:

Q. Will interKanect automatically disconnect when the call time has expired?

No. Once the session has expired, a pop-up window will appear on your screen asking if you would like to extend the interKanect call. At this point you and your caller have 5 minutes to negotiate the terms of the call extension such as price and length of the call. Basically repeating the same process as when you answered the interKanect call.

Q. What does online status mean?

The small green circle next to each member's avatar lets you know if the member is online. A small red circle means the member is online but currently in an interKanect call.

Q. My Store

My Store is used to create your storefront on the interKanect Marketplace and sell both physical and digital goods. Even if you do not plan to sell merchandise you will still need to create a storefront before you can host any paid interKanect sessions. This is because your storefront is where you link your PayPal email so we know where to deposit your payments to. It also provides access to the detailed accounting and sales reporting features. You can access My Store from the top toolbar menu located just above the banner of your interKanect page when logged into your interKanect account.